Cookie policy
This page lists every cookie and piece of browser storage that ReplyAIDesk uses, what it is for, and how you can control it.
1. Summary
ReplyAIDesk uses a strictly necessary session cookie for people who log in, localStorage for the embedded widget, and localStorage to remember your analytics consent choice. Google Analytics is optional and stays off unless you select “Allow analytics”. We do not use advertising cookies.
2. Cookies we set
| Name | Where | Purpose | Type | Expires |
|---|---|---|---|---|
[session cookie name] | This website and the dashboard | Keeps you logged in and protects forms against cross-site request forgery (CSRF). Set with the HttpOnly, Secure and SameSite attributes. | Strictly necessary | [session lifetime] or when you log out |
replyaidesk_analytics_consent | This marketing website | Remembers whether you accepted or declined optional analytics. | Preference (localStorage) | Until you clear this site’s storage |
Because this cookie is essential to provide a service you asked for (logging in, submitting a form), consent is not required for it under most cookie laws. Blocking it in your browser will prevent you from logging in.
3. The embedded widget (on customers’ websites)
When a business embeds the ReplyAIDesk assistant on its website, the widget does not set cookies. It stores a single random visitor token in the browser’s localStorage so that your conversation can continue if you move between pages or come back later. The token is not shared with other websites, contains no personal information itself, and can be removed by clearing site data in your browser.
The widget also records a consent timestamp when you accept the notice shown before starting a conversation. The business that operates the website decides how that notice is worded and whether additional consent is required by the laws that apply to them.
4. Third-party cookies
If you select “Allow analytics”, this website loads Google Analytics, which may set or read analytics identifiers to measure visits and page use. Google Analytics is not loaded when you decline or before you choose. We do not load advertising or social media tracking scripts. If you pay through PayPal, PayPal’s own site may set cookies during checkout under PayPal’s policies.
5. How to control cookies and local storage
You can accept or decline analytics in the consent notice. You can change that choice later by clearing this site’s cookies and localStorage in your browser, after which the notice will be shown again. You can also block or delete cookies and site data in browser settings. Blocking the strictly necessary session cookie will prevent you from logging in.
6. Changes and contact
We will update this page if the cookies or storage we use change. Questions: [privacy contact email] or the contact form. See also our privacy policy.
Related: Privacy policy · Terms of service · Cookie policy · Refund & cancellation policy · Contact